The Quality and Communication Unit was founded for the purpose of continuous improvement of the quality of services provided and of communications. Both health care and administrative personnel work inside this unit in an interdisciplinary modality, which, based on the requirements pertaining to Institutional Accreditation, has developed a quality management system based upon the ISO 9001:2008 certification scheme. This unit undertakes to create a "culture of quality" favoring a citizen/user-oriented system. The unit coordinates its clinical risk activities though the corporate Risk Management Unit for the purpose of identifying and analyzing the most risk prone tasks whilst establishing intervention priorities. With the support of the Public Relations Office and in cooperation with the Press Office, this unit develops internal and external communications, such as managing layout and insertion of content on the Internet site, promoting and participating in the organization of events and updating all facility signage. Due to the peculiarity of its work, this unit is in constant synergy with the other Hospital Units.

The Unit is certified ISO 9001 by RINA.